Privacy Policy

Privacy Policy

Last update: December 14, 2021

Spectrum Medical Inc. is committed to ensuring that your privacy is protected. This privacy policy applies to our website, SpectrumMedical.net, and describes how Spectrum Medical Inc. collects and uses the personal information you provide on our website.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Information Collection and Use

We collect the following personal information from you

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Demographic information such as postcode, preferences and interests.
  • Unique Identifiers such as user name and password
  • Preferences Information such as product wish lists, order history, marketing preferences

We require this information to understand your needs and provide you with a better service, and in particular to:

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Respond to customer service requests
  • Send you marketing communications
  • Respond to your questions and concerns
  • Display content based upon your interests

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  To unsubscribe from these communications, see the “Opt-out” section below.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as processing your payment, shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential.

Frames

Some of our pages utilize framing techniques to serve content to from our service providers (such as when you enter your billing information) while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.Spectrummedical.net

Legal Disclaimer

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Spectrum Medical, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets,  you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, 
  • to any other third party with your prior consent to do so 

User Access and Choice

If your personal information changed on your user account settings page, by emailing our Customer Support atsupport@SpectrumMedical.netor by contacting us by telephone or postal mail at the contact information listed below.  If you no longer desire our service, you may contact us directly.  You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please use the mailing address listed below.  We will respond to your request within 30 days.

We will retain your information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out Preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  We may also use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 
  • You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at support@spectrummedical.net

From time to time, we may provide you the opportunity to participate in customer satisfaction or other surveys on our site.  If you participate, we may request certain personally identifiable information from you, such as name and email address. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. 

Tracking Technologies / Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.  Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use cookies on this site.  However, we do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We may use both session ID cookies and persistent cookies.  A session ID cookie expires when you close your browser.  A persistent cookie remains on your hard drive for an extended period of time.  We use cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any additional information about you.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.