Shipping & Return Policy

Shipping & Returns

Last update: December 14, 2021

Shipping Policy:

All packages from are shipped "FOB origin" or "FOB shipping point". Spectrum Medical, Inc. considers all sales complete at our shipping dock, and thus the buyer of the goods is responsible for freight costs and liability during transport.

All goods except perishable items are shipped to arrive Monday through Friday. If your business is closed; packages will be delivered the next business day. Refrigerated items ship M-Th. If your office will be closed during certain hours or days you should make alternative delivery arrangements with our preferred Carriers UPS or FedEx. Spectrum Medical, Inc. will not refund refused deliveries or packages that become undeliverable after repeated attempts.

Return Policy:

How do I return something to Spectrum Medical Inc.?

Your complete satisfaction is our goal. You may return any item shipped by Spectrum Medical Inc. (unless otherwise specified) for a full refund for the cost of the item (excludes freight), keeping the following in mind:

  • Item was shipped in error
  • Item is returned to us in new condition with original packaging and accessories.
  • Spectrum Medical, Inc. reserves the right to refuse returns on any non-stock items or custom-manufactured items. Customers should call Spectrum Medical Inc . before purchasing any item that may not be eligible for return.
  • Please note if you have purchased a medical device that was designated "For Professional Use Only" and "Not for Home Use" and you are using a product for personal use NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.
  • All EUA authorized COVID-19 products are non-returnable with no exceptions unless damaged* in transit; product is recalled for manufacturer performance issues; or deemed defective by the manufacturer. Buyer should beware that  EUA authorized products could be revoked by FDA and removed from authorization list.  Products that are revoked are non- returnable and non- refundable. 

*All damage claims must be reported at time of delivery. Damage claims will not be honored after 2 days from delivery.