All packages from are shipped "FOB origin" or "FOB shipping point". Spectrum Medical, Inc. considers all sales complete at our shipping dock, and thus the buyer of the goods is responsible for freight costs and liability during transport.
All goods except perishable items are shipped to arrive Monday through Friday. If your business is closed; packages will be delivered the next business day. Refrigerated items ship M-Th. If your office will be closed during certain hours or days you should make alternative delivery arrangements with our preferred Carriers UPS or FedEx. Spectrum Medical, Inc. will not refund refused deliveries or packages that become undeliverable after repeated attempts.
How do I return something to Spectrum Medical Inc.?
Your complete satisfaction is our goal. You may return any item shipped by Spectrum Medical Inc. (unless otherwise specified) for a full refund for the cost of the item (excludes freight), keeping the following in mind:
*All damage claims must be reported at time of delivery. Damage claims will not be honored after 2 days from delivery.